Impact of Securus Technologies to the Incarceration Environment

Securus Technologies is headquartered in Dallas, Texas. It works with over 3,450 law enforcement, public safety, and correction agencies across the country, which translates to over 1.2 million inmates. The company is committed to serve and connect, evident by its provision of monitoring products and services, inmate self-service, communication, incident management, and emergency response services. Additionally, Securus Technologies also offers biometric analysis. Every week, the company develops a new product to address the dynamics of client needs. The activities of the company are carried out under the supervision of the Chief Executive Officer, Richard A. Smith.


Securus Technologies published a few customer views and comments on the efficiency of the company services towards the prevention and solving of inmate-on-inmate crimes. The comments were given by officers from different correctional facilities in charge of identifying and resolving crimes to improve the security and living conditions within the prison systems. Notably, specific references to the names of the officers and their facility of deployment have been censored to protect the innocent.


According to one of the incarceration officers, Securus Technologies’ technological assistance enabled them to acquire a search warrant for a staff member who engaged in contraband. The technology allowed the officers to access phone call information. Another officer talked highly of the call monitoring service provided by the company. According to him, the technology helped them access information relating to drug selling and use within the facility. Furthermore, the officers were able to determine information on money transfer within the incarceration environment as well as any possible access to cellular devices by inmates.


Another prison official applauded the company’s current assessment of emerging capabilities that were meant to support any form of investigations. The reporting data provided by Securus Technologies enhanced the measures taken by the agencies that were fruitful in monitoring the introduction of contraband by corrupt officers in the facility. One outstanding service provided by the company, however, was the LBS Software. According to most of the respondents, the appliance made a significant contribution towards the recovery of millions of illegal assets, drugs and cash from inmates.